Support and Refund Policy

ArtifactPilot support, cancellation, refund, subscription, and fair-use support policy for the Windows trial and subscription launch path.

ArtifactPilot Support and Refund Policy
Effective Date: June 12, 2026
Document Version: 1.2
Publisher: NH Media LLC

This policy summarizes support, cancellation, and refund handling for ArtifactPilot. It supplements the ArtifactPilot End User License Agreement and any checkout-provider, merchant-of-record, subscription, or payment-platform terms that apply to your purchase.

1. Support channels

For support, use the support contact listed on artifactpilot.com, in the app, on your receipt, or in the checkout/customer portal. The current primary support address is [email protected].

2. License scope

Unless the checkout page or written agreement states otherwise, an individual license is for one user and up to two activations, meaning up to two active device activations.

3. What standard support may include

Standard support may include installation questions, activation issues, license-key troubleshooting, reproducible bug reports, documentation clarification, support-bundle review, and guidance on ArtifactPilot's intended review-first workflow.

Support is subject to a fair use policy. NH Media LLC may limit, prioritize, or decline support for duplicative or excessive requests, an unreasonable volume of requests, abusive conduct, threats, harassment, fraud, requests unrelated to ArtifactPilot, requests outside the product's intended use, or requests that are unreasonable for standard product support.

4. What support does not include

Support does not include custom development, custom cleanup-rule authoring, data recovery, source-code recovery, operating-system repair, antivirus configuration, project consulting, hands-on administration of your computer, remediation of unsupported environments, or restoration of files you approved for cleanup.

5. Information to include

When contacting support, include your ArtifactPilot version, Windows version, purchase platform if applicable, purchase email address or order number if relevant, masked license information if relevant, and a clear description of the issue. Screenshots, logs, manifests, or support bundles may help. Do not send source code, credentials, private keys, protected health information, client data, secrets, or sensitive files unless specifically requested and appropriate.

6. Initial purchase refund policy

For an initial ArtifactPilot purchase, NH Media LLC offers a full refund for any reason within 14 calendar days of the original purchase date when the request is made through the required purchase-channel, customer-portal, or support process.

Approved refunds are issued through the checkout provider back to the original payment method used during checkout when that is technically available through the provider. We cannot issue refunds to alternative cards, alternative accounts, cash, alternative payment methods, crypto wallets, or unrelated third parties.

Refund processing time: refunds may take several business days to appear on the customer's statement after processing. Timing can depend on the checkout provider, payment network, bank, card issuer, and payment method.

After 14 calendar days from the original purchase date, purchases are generally non-refundable except where required by mandatory law, the Checkout Provider's required policy, or a separate written agreement.

7. Subscription renewals and cancellations

ArtifactPilot subscriptions can be canceled to stop future renewal charges. Canceling a subscription stops future renewal billing but does not automatically refund prior charges. Renewal charges are generally non-refundable unless required by mandatory law, the Checkout Provider's required policy, or a separate written agreement.

If a subscription is canceled but remains active through the end of a paid billing period, the related license may continue validating until the subscription reaches its provider-defined end or expiration status.

If you purchased through Lemon Squeezy, subscription management may be available through the Lemon Squeezy customer portal at https://artifactpilot.lemonsqueezy.com/billing, your receipt, or the order-recovery process associated with the email address used at checkout.

8. Chargebacks, refunds, abuse, and license status

Licenses associated with refunded, charged-back, disputed, fraudulent, unpaid, expired, or otherwise invalid transactions may be disabled or may stop validating. Licenses may also be disabled or limited for abusive license or transaction behavior, abusive conduct, or abusive transaction patterns, including refund-and-repurchase cycling, repeatedly purchasing, requesting refunds, and repurchasing to extend access, credential sharing, attempting to evade activation limits, payment evasion, or misuse of the refund process.

If you believe a license was disabled by mistake, contact support with the purchase email address, order number if available, masked license key, and the activation error shown by ArtifactPilot.

9. Checkout-provider rules

If ArtifactPilot is purchased through Lemon Squeezy or another merchant-of-record, reseller, marketplace, or payment processor, refund requests may need to be submitted through that provider's order, customer portal, or support process. This policy does not override mandatory consumer rights, mandatory checkout-provider procedures, provider fraud controls, chargeback handling, or merchant-of-record obligations.

10. Safety reminder

ArtifactPilot is a review-first cleanup assistant. Users are responsible for reviewing scan results, risk labels, dry-run previews, paths, warnings, and confirmations before approving cleanup. ArtifactPilot is designed to move approved items to the Recycle Bin/Trash when available, but Recycle Bin/Trash behavior can vary by system configuration.